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Find out how to fix Adobe connection errors when signing in or activating Adobe applications.

Errors when signing in, activating, or starting Adobe apps or services?

If y'all experience connectivity bug or the post-obit errors when signing into or activating Adobe applications, try the steps given in this article:

• We are unable to activate [product name]. Production activation is required to use this production...
• Delight connect to the Net and retry.
• Either your calculator is offline or the clock on your computer is gear up incorrectly, causing a connection error. An Internet connectedness is required. Delight connect to the Cyberspace or adapt your clock and effort again.
• You may have express admission to Adobe apps or services.

How to fix connection errors

To resolve issues related to connectivity, work out the solutions i by one and option the next solution if required.

Solution ane: Test your connexion to Adobe activation servers.

To determine if you accept access to the Adobe activation servers, click this link.



Notwithstanding have problems? Become to the next footstep.


If you see a examination successful bulletin (see screenshots below), you have access to the activation servers. Effort activating or starting your software.



Creative Cloud and CS6: Test successful



CS5 and CS5.5: Test successful

Note:

You may get an "Admission Denied" bulletin when you lot click the CS5/CS5.5 link. This is nonetheless a confirmation that you can access the activation servers. Try activating or starting your software. If y'all need help with your activation lawmaking, see Redemption code help.

Still have issues? Proceed to "Reset your hosts file."

Solution ii: Reset your hosts file.

Operating system hosts files map host names to IP addresses. An incorrectly configured hosts file tin can impact your calculator's ability to connect to Adobe's activation servers.

Note:

Artistic Cloud users: Resetting the hosts file tin likewise resolve errors such equally "The Creative Cloud applications are available in trial manner" or "Trial expiration."

Extract the downloaded file, and then run the Express Access Repair tool in Admin style.

• Windows: Right-click the tool and choose Run as Administrator.
• macOS: Double-click the tool and enter the admin credentials to continue.

Reset the hosts file manually

If the issue is non fixed even after you run the Limited Access Repair tool, reset the hosts file manually:

To reset the hosts file on Windows, do the following:

Navigate toC:\WINDOWS\System32\drivers\etc.

Open thehosts file with a text editor such as Notepad.

Check for any Adobe-related entries in thehosts file.



If in that location are no Adobe-related entries in thehosts file, no further troubleshooting is required.

Withal, if there are Adobe-related entries in thehosts file, proceed to the next stride.

If there are Adobe-related entries in thehosts file, motion the file to the desktop, for example past dragging.

Delete the Adobe-related entries from thehosts file.

Make certain that you exercise non delete any other entries.

Salvage thehosts file that you edited in the previous footstep.

The updatedhosts file should not have whatsoever Adobe-related entries.

Movement the file from desktop to the original location:

C:\WINDOWS\System32\drivers\etc

When moving the file, select the Supersede choice.

To reset thehosts file on macOS, do the following:

To find thehosts file, open Finder and then chooseGo > Go to Folder. In the box, type the following location and so pressReturn:

/individual/etc/hosts



If yous are unable to locate the file, it means that thehosts file is hidden. Type the following command in terminal to unhide the file, and and so repeat Step 1.

chflags nohidden /etc/hosts

Open thehosts file using a text editor such as Text Edit.

Check for whatsoever Adobe-related entries in thehosts file.



If at that place are no Adobe-related entries in thehosts file, no further troubleshooting is required.

However, if there are Adobe-related entries in thehosts file, proceed to the adjacent step.

If there are Adobe-related entries in thehosts file, motion the file to the desktop, for case past dragging.

Delete the Adobe-related entries from thehosts file.

Make sure that yous exercise non delete any other entries.

Save thehosts file that you edited in the previous pace.

Move the file from desktop to the original location:

/private/etc/hosts

When moving the file, select the Replace selection.

The updateshosts file should not take whatever Adobe-related entries.

Solution 3: Make certain that yous can access secure sites.

Adobe's activation servers are on secure (HTTPS) sites, so your computer must be able to access these types of sites.

Follow these steps to make sure that you tin admission secure sites:

First an Internet browser, such as Firefox or Internet Explorer.

Typehttps://world wide web.adobe.com in the accost bar, and then printingEnter.

Tin't access secure sites?

Make sure that your figurer'south clock shows the right time and is set to the correct fourth dimension zone.

If your computer is backside an authorization proxy server, disable it. For instructions, consult your network administrator or your proxy server documentation.

If your computer is backside a firewall, make sure that the firewall is not blocking the activation server through ports 80 and 443.

For instructions on allowing access to the activation server, consult your network administrator or your home network's firewall documentation.

Note:

If your firewall requires an executable, specify PDApp.exe, located here:

• Windows: Program Files\Common Files\Adobe\OOBE\PDApp\core
  
• macOS: Applications > Utilities > Adobe Application Manager > cadre > PDApp

Solution 4: Check the GlobalSign Root CA certificate.

The Adobe sign-in (Artistic Cloud) and activation (Creative Suite) processes require the GlobalSign Root CA certificate.

Follow these steps to make sure that the GlobalSign Root CA document is installed and enabled.

Click Start and typecertmgr.msc.

Navigate toCurrent User >Trusted Root Certificate Government > Certificates.

Right-clickGlobalSign Root CA and selectProperties.



GlobalSign Root CA certificate in Windows

Verify that the certificate is enabled for server authentication.



Certificate properties (Windows)

Go toApplications/Utililies/Keychain Access.

Locate theGlobalSign Root CA document. You may demand to select theAll Items category, and and then search forGlobal to locate the certificate.



GlobalSign Root CA certificate in Mac Bone

Correct-click the certificate and chooseGet Info.

Verify that the document is enabled.



Certificate properties (macOS)

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Source: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html